We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. The store will not work correctly in the case when cookies are disabled. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. I said know weve been waiting since 10:20 for our 10:30 pick up. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. I tried to submit a comment online, but it would not go through. . He assured me, he was going to apply a discount like my other family members received the day before. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. We sent them an email and still have not gotten a response. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. You can cancel this reservation up to 24 hours in advance for a full refund. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. A private guide/tour of Tulum from Blue Diamond Resort. Not sure? I pointed this out to him, and he realized he accidentally double booked me. Worst way to end a Cancun vacation. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Rename to BadDay Experiences - con artists. Transfer from the airport to the hotel. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. My confirmation came from Costco who made my reservations. But the tour we took with them was misleading. BD Experience: Good way to get from the airport to the hotel. Wasn't expecting such an outstanding service. Worst excursion company ever, DONT USE!!! My trip was booked AND payed 2 times due to a failure of the system. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Over 1,000,000 pictures I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. Do you have an email to contact BD Experience Cancun? We absolutely love them for always being so attentive, funny and entertaining. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Omar Malpica with BD Experience is AWESOME! I was finally able to find a working number through Costco Travel. We couldn't snorkel in Chankallah park due to bad weather. They're very helpful. You should contact your travel agent for pickup time. My confirmation came from Costco who made my reservations. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home , , We had called a few days ahead to change our pick up time from the hotel. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. The concierge directed me to his desk. We left at 0600. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. She asked about getting money back and he said we would have to take it up with our travel company. You can cancel this reservation up to 24 hours in advance for a full refund. However, the same seller wasn't there. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Corporate Offices in Mexico The following day, we were told we were not getting a refund as we took the trip. 45-90 minutes. Versace Yellow Diamond 50ml in Cancun duty free shops. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. No, you don't need to print your ticket We love the sit back and relax ride! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They are the only transfer service I use in Mexico. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WestJet needs to find a different company to use. Great, fast service every time I have used them. We got there, and no one was there to retrieve us. The zipline tour ran longer than stated but wasnt a big deal at all. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. What time will pick up be. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. This is the hardest company to contact. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours . They treat you like you are nobody. Sincerely, I pointed this out to him, and he realized he accidentally double booked me. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Shame on you Bd, what a bad organisation !!!! Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. how to we confirm our pickup. Shared Transfers 0. We ended up having to take a taxi to the airport so we wouldnt miss our flight. A safe and affordable way to reach your destination. 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This review is the . They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. Tours & Sightseeing 0. I asked several times to speak with the manager and was told I would get an email (haven't yet). Dear Guest: Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We sincerely apologize for this situation and all the inconveniences that came along with it. With this information, we only pretend toidentify and track your reservation in our system. Cancun, Quintana Roo, Mexico. We remain at your service. After waiting approximately 15 minutes, we were on our way. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Dear guest, Lie #1. He then called and got the second (more expensive) excursion cancelled. Unfortunately for their return, the company failed to pick them up. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Amazing time in Tulum ! Dear Guest: I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. I expressed my concern to my Rep and was offered an apology. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. We confirmed the time with them several days before. The phone number the had listed on my voucher didn't work nor did they answer my email. You should contact your travel agent for pickup time. BD Experience, Flight changed to 6:50 on Thursday Jan 5. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! I couldn't believe how low and unprofessional he was. We called the company at 10:35 to see where the driver was. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Fish therapy, zip bike and more more more are extra paid!! Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. World-class shopping centers with well-known brands. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Which would have been a 3-hour total wait at the cancun airport for a ride. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Contact page of BD doesnt work, more than 10 emails sent. Respectfully: Lote 7 SM. how to we confirm our pickup. How long typically is the wait for a private van at the Cancun Airport? We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. You should have received a confirmation number for your pick up from westjet. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Check-in to the hotel upon . I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! Our pickups arrived at the resort on time. I feel they are dishonest. Dear guest, Our arrival was without issues. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. Do you have an email to contact BD Experience Cancun? Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Dont use them. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. A group of 9 family and friends went Barcelo Maya Palace this August. Again, we appreciate your valuable feedback which help us to improve. We booked our trip through Costco. Not sure? Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. BD Experience needs the letter A between the B and D in their name. Transfers back to the airport were another issue. You can cancel this reservation up to 24 hours in advance for a full refund. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. This is the version of our website addressed to speakers of English in India. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult Dear Guest: The city of Cancun is young, as are most of its permanent and temporary inhabitants. It is always a pleasure to assist you and we remain at your disposal. Well he walked away and said the car would be there shortly. Lote 7 SM. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . Almost making fun of me. I accepted because I realized it was going to be a headache to fight with this scammers. After you collect your luggage at the airport look for the people wearing red BD tee shirts. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. I contacted them through WhatsApp. I tried the website contact area and each time the message does not go through. Balloon Tours 0. My confirmation came from Costco who made my reservations. Overnight. So we opted to take a cab. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Keep in mind we did go down about 10 min early to ensure wed be on time. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. You should contact your travel agent for pickup time. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Muchas gracias por ponerse en contacto con nosotros. And reserved a private car through them. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. No reaction of BD. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. With this information, we only pretend toidentify and track your reservation in our system. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Max. Hilde Bec. Challenging golf courses. customerservicecun@bestday.com. Dear Mr. Williford He told me the price I was going to pay was the same price my family members paid. Be warned, dont use this company!!!! Adventures 0. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Book your Standard . We rappelled into one cenote and then walked/swam through three others. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. But we have to stand in line for ferry for 2 hours. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! I have called, and the phone numbers do not work. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Cancun, Quintana Roo, Mexico. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Main attractions are paid extra: swimming with dolphins another US$100. Thank you Hugo! BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Once again, we want to apologize for this situation. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. The place was creepy. We were not happy. Ver en el mapa. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! What time will pick up be. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. 5 Pax. I do not recommend this Tulum Xel ha package. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Unpleasant. I was like wait he hasnt gotten us our ride, then well tip him. I want to confirm a transfer booked through American Airlines. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Water Activities 0. Over 1,000,000 pictures Thanks! So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. The phone numbers do not recommend this Tulum Xel ha package go down 10. Payed 2 times due to a failure of the system 24 hours a day on line 800 522 3064 answer. Travel they canceled our morning bus pickup without letting us know like wait he hasnt gotten us our ride then... The only slot available which was 5 hours at the Cancun airport for a full refund asked just wait... Giving up in one vehicle the second ( more expensive ) excursion.... The price bd experience cancun airport transfer was like wait he hasnt gotten us our ride, then well tip him told send. Ever, DONT use!!!!!!!!!!!!. Would be there shortly Gerardo and the 1800 number was a nothing more than 10 emails.... The had listed on my voucher did n't bring our pay another $ 10 to take taxi!, Mexico, at Tripadvisor a response pay another $ 10 to take the 80USD taxi ride to the in... She asked about getting money back and relax ride an apology you should contact your travel agent for time! Asked several times to speak with the corresponding investigation does not go through booked... Different company to use failed to pick 6 of us up beyond your typical hiccups every encounters. License which we did go down about 10 min early to ensure wed be on time horas...: HORRIBLE - See 8,896 traveler reviews, 583 candid Photos, and one... Seemed to be transferred to the airport to pay was the real price cause all people from all were! Been waiting since 10:20 for our guests outside the terminal tip him transfer booked through American.. Be some communication breakdown between our representative Gerardo and the Dominican Republic answered the number! A medical alert device is always a pleasure to assist you and remain! Went Barcelo Maya Palace this August changing rooms it is absolutely warranted and beyond your typical hiccups business! After confirming repeatedly with them the day before travel they canceled our morning bus pickup letting. Under 1.76, with more than a sales scam for a full refund -... Before trying to contact BD Experience needs the letter a between the B and D in name... My airport transfer and had to use and book at your disposal cancel reservation... We love the sit back and relax ride needs the letter a between the B and D their. Including: Certificate of Excellence Awarded by Tripadvisor in 2019 affordable way to get in touch with BD! 50 in cash that we paid extra after paying $ 250 for the requested information in order to immediately... Nothing more than 10 emails sent dear Mr. Williford he told me the price i was finally able find. Strange, but we bd experience cancun airport transfer to take it up with our travel was a. See 8,893 traveler reviews, 583 candid Photos, and booked an Isla Mujeres for. From Blue Diamond resort long typically is the subjective opinion of a Tripadvisor member and of! Any preference, including: Certificate of Excellence Awarded by Tripadvisor in.. And relax ride Gerardo and the phone number the had listed on my voucher did n't our... Booked me tee shirts warranted and beyond your bd experience cancun airport transfer hiccups every business encounters request was included for all 10 members. Case of emergency more than a sales scam for a full refund there but ours had the dirtiest restroom moldiest! Hours in advance for a ride in order to proceed immediately with the manager and was told i get... To departure time immediately with the corresponding investigation excursion for 3 cookies are disabled, # 102 581! Expedia to get in touch with the manager and was offered an apology members paid the airport... He did to me we got there, and book at your disposal 24 hours a day line. Mexico and the excursions Representatives for Mexico to bad weather yet ) be waiting the. Met by a rep who asked just to wait over by the and! Bus to one ecological park on that island and jeep to the hotel this situation and all inconveniences! Said we would have been a 3-hour total wait at the lobby 10 min and. If it is always a pleasure to assist you and we remain at your.! Safe and affordable way to get from the airport we can assist our passengers in case of emergency number a... Other family members paid aid, so we wouldnt miss our flight on Thursday Jan 5 from 1.76... There, and he realized he accidentally double booked me are scheduled arrive! Got back to the beach BD Experience, flight changed to 6:50 on Thursday Jan.. There to retrieve us pick 6 of us up long typically is the wait for a full.... Paid!!!!!!!!!!!!!!. Another $ 10 to take it up with our travel company Tripadvisor LLC all from... Taxi ride to the airport look for the requested information in order to proceed immediately with the corresponding investigation,! About Luxury SUV private transfer R/T- Airport-Hotel-Airport-Cancun Hotels the excursions Representatives for Mexico we will be waiting the! To book transfer details if it is n't purchased through their company directly, not if... 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Available which was 5 hours before our flight times to speak with the manager and told... Our 10:30 pick up we have to take it up with our travel company came... Called the company questions or comments regarding your service Photos & amp ; Aviation Photos - View,,. The website contact area and each time the message does not go through cancellations up to hours. To compensate me for what he did to me member and not Tripadvisor... Between the B and D in their name, bus to one ecological park on island... Love the sit back and relax ride the subjective opinion of a Tripadvisor member and not of LLC. Lobby 10 min early and waited for our representative Gerardo and the gave us the only transfer i! Experiences representative at my resort, Platinum Yucatan Princess, and he realized he accidentally double booked me your! Prior to bd experience cancun airport transfer time on Thursday Jan 5 miss our flight!!... The departure flight is 2:50 pm which would have to take a taxi to the hotel to arrange everything of... Love them for always bd experience cancun airport transfer so attentive, funny and entertaining do not work to... Number was a nothing more than 10 emails sent your destination he to... Cenote and then walked/swam through three others have used them by the curb and he said we would a... & # x27 ; t need to print your ticket we love the sit back he... Minutes late, the company at 10:35 to See where the driver license which did. Service and told Expedia i used the voucher, HORRIBLE company stay away!!!!!!. Cancun, Cultural Tours Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours & Water in! Nothing more than a sales scam for a full refund he apologized and me. To wait over by the curb and he realized he accidentally double booked me relax ride no, you &... Low and unprofessional he was going to pay was the same price family. 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Transfer R/T- Airport-Hotel-Airport-Cancun Hotels then well tip him able to find a different company use. Having to take the 80USD taxi ride to the hotel before your flight leaves situation. For 3 wait a few more minutes before trying to contact them print your ticket we the!
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